Returns & support
Returns are coordinated by the operator.
The operator routes every return through this storefront — never the upstream supplier's portal. Reach out, get a fast answer, and we handle the rest.
14-day window. No restocking fee on DOA / wrong-item.
Damaged-on-arrival and wrong-item cases are refunded in full ship-back opting is optional.
What the operator does — and on what timeline.
- 01
Days 0–3 — Receipt & triage
The operator confirms the request and tags it DOA, wrong-item, change-of-mind, or supplier-routed. The triage window is 1 business day.
- 02
Days 3–7 — Resolution
A replacement or full refund is offered on DOA or wrong-item claims — at the operator's discretion. Change-of-mind returns are accepted when the SKU is resellable.
- 03
Days 7–14 — Refund or replacement
Refunds land through Stripe (the same Stripe account that took the original payment). Replacements ship from the supplier when the SKU is defective.
Need to start a return?
Reach out via the storefront contact channel — the operator monitors it daily and replies within one business day.